Privacy Policy

Epoch Sanctum is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Data Collection

We collect the following types of personal data:

• Contact Information: name, email address, phone number
• Usage Data: IP address, browser type, pages visited
• Communication Data: messages sent through contact forms
• Cookie Data: preferences and session information

2. How We Use Your Data

We process your data based on:

• Consent: for marketing communications and cookies
• Contract: to provide requested services
• Legitimate Interest: for business operations and improvements
• Legal Obligation: for tax and regulatory compliance

3. Data Retention

We retain your data for:

• Contact form submissions: 3 years
• Service records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn

4. Data Protection Measures

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and monitoring
• Breach notification within 72 hours
• Regular security audits

5. Your Rights

Under data protection law, you have the right to:

• Request access to your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

6. Third-Party Services

We may use services from third parties:

• Google Analytics - Website usage analysis
• Email service providers - Communication management
• Hosting services - Website infrastructure

7. International Data Transfers

Your data may be transferred to and processed in countries outside of Singapore. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

8. Cookie Usage

We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.